I lost my password for loggin into my pearl Nano.
How do I log in?
I didn’t change it from the default I don’t think.
I just don’t remember what that is.
Hello CATV35,
I’m sorry that you’ve run into this issue with your Pearl Nano! By default there is no password on the Pearl Nano, so the username admin, all lowercase, and leaving the password field blank should get you in to the admin panel.
If that doesn’t work it is possible to reset the password in a couple of ways from the front screen. You can apply the default configuration preset, this will return all settings, including the password, back to the defaults. You can also factory reset the unit from the front screen. This will return all settings to the defaults, and also erase any recordings or media on the device.
You can read about applying the preset in the user guide here, https://www.epiphan.com/userguides/pearl-nano/Content/setup/configPresetsApplyFrontscreen.htm.
You can read about performing the factory reset here, https://www.epiphan.com/userguides/pearl-nano/Content/maintenance/man_br_admin_restore_factory_config.htm.
If you’d like to discuss other methods please reach out to us via email at support@epiphan.com. For instance, we could provide you with a configuration preset that only resets the system settings. This will clear the password but leave most of your other settings intact. I hope one of these solutions works for you!
Can you send me a way to change my password without losing anything?
Possibly, but we would need to discuss that directly, as it would require sharing files and we can’t do that over the forums. Please reach out to support@epiphan.com and we can continue troubleshooting this issue, thanks!