I am currently running 4.8.0g. I am trying to update the firmware on my Pearl Mini and I keep getting a message to register the unit. The unit is registered. Anyone have any ideas?
Solved the firmware problem.
What was the solution? I am having the same problem. Thanks!
We had to re-register our equipment and then confirm an email from Epiphan. You will receive 2 emails, the second requires confirmation. Once you confirm, you can immediately download the firmware.
This is correct - Once the registration is finalized via the email sent from our support servers, a Pearl device on any internet connected network with port 80 open should be able to automatically download/install firmware updates. Keep in mind, it is often the case that these registration emails filter to junk/spam inboxes, so please check these locations after registering.
In addition, if updating from firmware versions previous to 4.8.0g, it is highly suggested that a factory reset is performed at 4.8.0g and immediately after installation of the most current firmware (currently 4.13.0j (Jan 2021)). All data will be erased during a factory reset, so please ensure configuration presents and video recordings are backed up before resetting.