Is anyone using the video upload feature that Epiphan recently added, and are you have any difficulty with it? Whenever I try to use it I get an error message that says that, “File contains a non-interleaved media stream, issues with audio may occur.” And if you’re having that issue, have you fixed it, and how?
Hello, thank you for reaching out on our forums! That message is generally harmless, it relates to the MP4 file in question and how the media stream contained within is non-interleaved. In almost all cases it shouldn’t cause any problems, but if you do notice issues occurring please don’t hesitate to send us an email at support@epiphan.com and we can look into what’s going on.
Hi, Zack,
Thanks for responding. The problem I’m seeing is that the stream is failing on Facebook, but not on Youtube, and as soon as I switch layouts to go to just the camera, the stream starts. I’m assuming [may incorrectly?] that it’s related somehow to the Pearl Mini, since it’s giving me that warning. Adam Frame had also responded to my problem and he asked for a copy of the permanent log, which I will send along.
Time stamp for the first occurrence on Sunday, September, 10 is [Sep 10 08:31:09]. There will be other occurrence on previous Sundays. Our stream begins at 8:45 and usually go to the video layout just make sure it’s there and working prior to the stream starting, and I get the same error message as when the stream starts.
Thanks, Art
(Attachment logs-GSAA745983-2023-09-21.zip is missing)
Hello Art,
Unfortunately, our forums don’t allow for attaching zip files, or most files. If you could please send it in with an email to support@epiphan.com we can take a look to see what might be going on here, thanks!
Hi, Zack,
Thanks for responding. The problem I’m seeing is that the stream is failing on Facebook, but not on Youtube, and as soon as I switch layouts to go to just the camera, the stream starts. I’m assuming [may incorrectly?] that it’s related somehow to the Pearl Mini, since it’s giving me that warning. Adam Frame had also responded to my problem and he asked for a copy of the permanent log, which I will send along.
Time stamp for the first occurrence on Sunday, September, 10 is [Sep 10 08:31:09]. There will be other occurrence on previous Sundays. Our stream begins at 8:45 and usually go to the video layout just make sure it’s there and working prior to the stream starting, and I get the same error message as when the stream starts.
Thanks, Art
(Attachment logs-GSAA745983-2023-09-21.zip is missing)
Hello Art,
I’m not sure what happened, but it simply made a copy of your other post. Unfortunately, our forums don’t allow for attaching zip files, please send it via email to support@epiphan.com, thanks!