Pearl Mini SD card issue

Pearl Mini General
1

Hi all, for my university we are trying to configure 2 pearl mini with Panopto integration.
I have some problems with the SD card.
We tried
San Disk 64GB U3 V30 and it works fine. We formatted the card and Pearl recognized the size and the free space

but all the other we tried, after formatting them on Pearl, are not recognized:
Sony 64GB SD XC I, C10 U3
Angel Bird 1667x 256GB SDXC UHS-II

Could you please help us to identify what is the real issue in our procedure?

Thanks,
Antonella

2

Hello,

It’s possible there may be hidden partitions on those cards, are you able to confirm they only contain a single partition? If using Windows you can use the disk management to view all partitions. You could also try a full format, it would certainly take longer but could be a more reliable result.

If this still doesn’t work we recommend sending an email into info@epiphan.com where we can open a ticket and provide custom support.

Best regards,

  • Adam