Low streaming audio level

Good afteroon colleagues.

In my company we use an epiphan-mini with kaltura system.
The input levels through connectors xlr and 3.5 are correct.
Would you tell me how you can increase the output volume to streaming?

Thanks in advance

Hello,

I would recommend you take a look at the user guide for the Pearl Mini under audio gain, this has detailed instructions on how to set this: https://www.epiphan.com/userguides/pearl-mini/Content/UserGuides/Streaming/capture/sourceAudioVolume.htm

Hope this helps, let us know if you have any questions!

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Thank you very much for you help.
I have tried to connect the signal through the xlr 1 and 2 inputs in stereo and through the xlr 2 input, configuring the signal through the pearl mini in mono.
The signal levels in the vumetro are in green and yellow color with a setting of + 24db and by the output of headphones and in the channel livei heard but at a low level.

Happy to look further into this, could you create a configuration preset on the Maintenance page, then download and email this in to info@epiphan.com please. Also, if you could create a short recording to demonstrate the low volume level and include this also it would be helpful.