Longest of long shots, VGA2USB LR in 64-bit Windows

I feel like the answer is ‘absolutely no buy a DVI2USB3.0’ but better to ask than struggle.

I just acquired a lightly used VGA2USB LR, looking at the intended software it looks absolutely perfect for my use case but seemingly if I connect it to any system running Windows 10 or 11 64-bit, I get a code 10 device cannot start. Connect it to my tired old XP 32-bit system and it installs normally and appears to be fully working.

I don’t really think capturing video from an XP machine is really the best way to achieve what I need, suspecting it’s something with the drivers? Anyone encountered such an error?

Hello, thank you for reaching out for support on our forums, I’m sorry for the delay in our response. For more direct support you can send an email to support@epiphan.com. From what you’ve described so far it looks like the issue is that the original drivers for the VGA2USB LR are designed to function on a 32-bit system, and therefore are failing to install on the 64-bit architecture of the newer system.

Unfortunately, I’m not sure if there is a great way to get 32-bit drivers to install on a 64-bit system, it may be possible, but would require modifying the PC in ways that are outside the scope of our support. Something you could try is simply installing the DVI2USB 3.0 drivers and see if that works. The older device was built using similar drivers, so it’s possible with the newer ones installed the PC will recognize the VGA2USB LR. You can download them here, https://www.epiphan.com/support/dvi2usb-3-0-software-documentation/#drivers_softwares-2.

I’m afraid there isn’t much more we can offer in this regard, this is a very old device that has been discontinued for some time. It’s possible using it on your older 32-bit PC is the only functional workaround. That or look into installing 32-bit drivers on 64-bit architecture. Best of luck, I hope you’re able to figure out a reasonable solution!