Hace un falso Contacto al conectar el DVI

When I connect the DVI to epiphan avio hd the signal does not pass well, there are stripes, multi-frames, and I do not know what to do, someone can help me, is there or is there any service in Mexico that can fix it, this is my email by if you can help me
ramperben@hotmail.com

Hello, I would recommend you email our technical support team with some examples image captures showing the problem as well as the serial number of the unit. You can email tech support at info@epiphan.com

thank you i send the email with the the capture