My DVI2USB 3.0 just stopped working. Solid red led is on, but not recognized by device manager. I uninstalled and reinstalled software. Tried a different usb cable. Please HELPPP
There are a few things to test here:
- rebooting the computer
- Unplugging and plugging back in the DVI2USB 3.0
- trying other USB ports
- testing on another computer
If the DVI2USB 3.0 does not work with any of the above then it must have a hardware failure of some kind. If this is within the warranty period then I would recommend reaching out to have the unit replaced. If you purchased this through us directly you can file an RMA request here: https://www.epiphan.com/support/rma-request/ If you purchased somewhere else then you would want to contact that partner/reseller for them to assist with the RMA.