DVI2USB red LED and not recognized by Win 10 PC

My DVI2USB 3.0 just stopped working. Solid red led is on, but not recognized by device manager. I uninstalled and reinstalled software. Tried a different usb cable. Please HELPPP

There are a few things to test here:

  • rebooting the computer
  • Unplugging and plugging back in the DVI2USB 3.0
  • trying other USB ports
  • testing on another computer

If the DVI2USB 3.0 does not work with any of the above then it must have a hardware failure of some kind. If this is within the warranty period then I would recommend reaching out to have the unit replaced. If you purchased this through us directly you can file an RMA request here: https://www.epiphan.com/support/rma-request/ If you purchased somewhere else then you would want to contact that partner/reseller for them to assist with the RMA.