AV.io4k Freezes

HI ,when I try to capture the signal from a mac computer in Vmix
my AVio 4k card freezes

there can be a number of reasons this behavior could be happening:
environmental, power settings, USB bandwidth/power, firmware, software issue, third-party adapters, etc.

I would recommend emailing us in support at info@epiphan.com for more detailed troubleshooting and assistance