Perform a factory reset

Administrators can use the Admin panel to perform a factory reset and restore the configuration of Pearl Nexus to the manufacturer's original default settings. For a list of affected settings, see The Factory default configuration preset and Factory reset.

Performing a factory reset erases all your input port settings (video and audio), channel configuration, network settings, configuration presets, all locally saved media files and recordings from Pearl Nexus.

Consider applying a factory default configuration preset if you want to preserve your uploaded media files, configuration presets, and channel recordings, see Configuration presets.

Perform a factory reset using the Admin panel

  1. Login to the Admin panel as admin, see Connect to the Admin panel.
  2. From the Configuration menu, select Maintenance. The maintenance page opens.

  1. Under the Maintenance section, select Reset and click OK when prompted.

  1. The device resets to factory defaults and reboots. Wait for the system to finish rebooting before configuring Pearl Nexus.

To perform a factory reset of Pearl Nexus using the factory reset pin

  1. With your Pearl Nexus powered up, insert a pin into the reset pin at the front of the device and hold it for approximately 15 seconds.

  2. Remove the pin from the reset hole.

  3. Pearl will begin the process to reset to factory default settings and this will be indicated by the red and blue LEDs turning on and off.

  4. You will know that factory reset is completed when the blue and red LED stop blink and the power led stays on.

  5. At this point, your device will require initial set up to begin use.